Terms of service

TERMS OF SERVICE

Effective Date: May 2026

Welcome to Pure Anaaj.

These Terms of Service ("Terms") govern your access to and use of the Pure Anaaj website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Pure Anaaj

Pure Anaaj is a Pakistani health-food brand specializing in premium Stone Ground 12-Grain Multigrain Flour.

Our mission is to provide wholesome, high-quality nutrition through carefully selected ingredients while maintaining the highest standards of quality, freshness, and customer service.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or

  • You are using this website under the supervision of a parent or legal guardian.

You also agree that all information provided during checkout is accurate and complete.

3. Products

We strive to display accurate descriptions, ingredients, images, and pricing of our products.

However:

  • Product images are for illustration purposes only.

  • Packaging design may occasionally vary.

  • Minor color differences may occur due to screen settings.

  • Product availability may change without prior notice.

4. Pricing

All prices displayed on our website are listed in Pakistani Rupees (PKR).

We reserve the right to change prices, promotions, or discounts without prior notice.

If a pricing error occurs, Pure Anaaj reserves the right to cancel the affected order and issue a full refund if payment has already been made.

5. Orders

After placing an order, you will receive an order confirmation.

Order confirmation does not mean automatic acceptance of the order.

Pure Anaaj reserves the right to:

  • Accept or decline any order

  • Cancel suspected fraudulent orders

  • Refuse orders with incorrect pricing or technical errors

  • Limit quantities purchased per customer

If your order is cancelled after payment, a full refund will be issued.

6. Payment

We accept available payment methods displayed during checkout.

Customers agree to provide accurate payment information.

Pure Anaaj does not store debit card or credit card information on its servers.

7. Shipping & Delivery

Delivery timelines are estimates and may vary depending on:

  • Customer location

  • Courier service

  • Public holidays

  • Weather conditions

  • Unexpected operational delays

Pure Anaaj is not responsible for delays caused by courier companies or circumstances beyond our reasonable control.

8. Returns, Refunds & Exchanges

Returns, refunds, exchanges, and order cancellations are governed by our separate Returns, Refunds & Cancellation Policy.

By placing an order, you acknowledge that you have read and agreed to that policy.

9. Product Information

Our products are prepared using carefully selected ingredients and undergo quality checks before dispatch.

The information provided on this website is intended for general educational and informational purposes only.

It is not intended to diagnose, treat, cure, or prevent any disease, nor should it replace professional medical advice.

If you have allergies, medical conditions, or dietary concerns, please consult a qualified healthcare professional before consuming our products.

10. Intellectual Property

All content available on this website, including but not limited to:

  • Logo

  • Brand Name

  • Product Images

  • Graphics

  • Videos

  • Website Design

  • Product Descriptions

  • Written Content

is the exclusive property of Pure Anaaj and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website security.

  • Upload malicious software or harmful code.

  • Copy or misuse our content.

  • Engage in fraudulent activities.

Violation of these Terms may result in suspension of access to our services.

12. Limitation of Liability

While we strive to provide accurate information and high-quality products, Pure Anaaj shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, except where required by applicable law.

Our maximum liability shall not exceed the amount paid for the relevant order.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

Pure Anaaj reserves the right to update or modify these Terms of Service at any time without prior notice.

Any updates will become effective immediately upon publication on this page.

Continued use of our website constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: pureanaaj1@gmail.com

WhatsApp: +92 314 1999733

We are always happy to assist you.

Pure Anaaj

Health in Every Bite