Refund policy

RETURNS, REFUNDS & CANCELLATION POLICY

At Pure Anaaj, customer satisfaction is our priority. We strive to deliver premium-quality products with every order. If you experience any issue with your purchase, we're here to help.

Order Cancellation

Customers may cancel their order within 6 hours of placing it, provided the order has not been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact us via WhatsApp or Email as soon as possible.

Return Eligibility

You may request a return within 3 days of receiving your order.

Returns may be accepted under the following circumstances:

  • You received the wrong product.

  • The product arrived damaged during delivery.

  • The packaging was damaged or tampered with upon arrival.

  • The product was defective or unsuitable for consumption.

  • The product was expired at the time of delivery.

  • Your order was incomplete or an item was missing.

To process your request, clear photos of the product and packaging may be required.

Opened Products

As Pure Anaaj is a food product, we generally accept returns only for unopened and unused packs to maintain hygiene and food safety standards.

However, if a pack has been opened and only a minimal quantity has been used, we may review the request on a case-by-case basis. The final decision will be made after evaluating the condition of the product.

Product Preference & Taste

We understand that individual preferences may vary.

If you are not satisfied with the taste or the product does not meet your expectations, please contact our customer support team within the return period. We will review your request individually and do our best to provide a fair resolution.

Exchange Policy

Eligible products may be exchanged subject to our return conditions.

  • If the exchange is required due to an error on our part (such as an incorrect, damaged, or defective product), Pure Anaaj will bear the shipping costs.

  • If the exchange is requested for personal reasons or product preference, the customer will be responsible for the applicable shipping charges.

Refund Policy

Once the returned product has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 3 working days.

Refunds can be issued through the customer's preferred payment method, including:

  • Bank Transfer

  • JazzCash

  • EasyPaisa

  • Original Payment Method (where applicable)

For Cash on Delivery (COD) orders, refunds will be made via the payment method chosen by the customer.

Return Shipping Costs

If the return is due to an error made by Pure Anaaj, including incorrect, damaged, defective, or expired products, we will cover all applicable return shipping costs.

If the return is requested for any other reason, the customer will be responsible for the return shipping charges.

How to Request a Return

To initiate a return, exchange, or refund request, please contact us with:

  • Your Order Number

  • Your Name

  • Clear Photos (if applicable)

  • A brief description of the issue

You can reach us via:

WhatsApp: +92 314 1999733

Email: pureanaaj1@gmail.com

Our Commitment

At Pure Anaaj, we believe in honest service, transparent policies, and long-term customer relationships.

If you ever experience an issue with your order, our team will work with you to resolve it quickly, fairly, and professionally.

Thank you for choosing Pure Anaaj — Health in Every Bite.